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Adyen Documentation: Product Design

PROBLEM: Clear communication about Adyen products

PROBLEM: Clear communication about Adyen products

Business goal: Reduce the number of tickets to support by ensuring the developers platform contains the right information. Create an informative documentation that has clear content to assist merchants, prospects, and internal Adyen team.


Hypothesis: With improved information architecture, created personas, and content/design revamp, we can minimize confusion about the payments processing platform at Adyen.

View process

Prototyping

Prototyping

One of Adyen's core formula is 'Launch fast and iterate' and this is what it looks like today. Design moves fast to meet user needs.

Iteration

Iteration

Conclusion: As information thrives and moves fast in the payments world, design will also gauge itself and communicate the information as effectively as possible. With new information comes new design.

To see how it has evolved, visit the live site today: Live site